Terms and Conditions

Last Updated: April 4, 2025

MediaTranscribe Terms and Conditions

1. Introduction

1.1 Agreement
These Terms and Conditions ("Terms") govern your access to and use of MediaTranscribe ("we," "us," or "our") websites, applications, APIs, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms, as well as any additional guidelines or policies we publish (e.g., Privacy Policy).

1.2 Acceptance of Terms
If you do not agree with any part of these Terms, you must discontinue your use of the Services. Continued use of the Services constitutes acceptance of the latest version of these Terms.

1.3 Modifications
We reserve the right to update or modify these Terms at any time. You will be notified of material changes through email or a notice on our website. Your continued use of the Services following any modifications indicates acceptance of the revised Terms.

2. Eligibility and Account Registration

2.1 Eligibility Criteria
To use MediaTranscribe, you must:

  • Be at least 13 years old, or the age of majority in your jurisdiction.
  • Have the legal capacity to enter into binding contracts.
  • Agree to abide by these Terms and all applicable laws.
  • Not be prohibited from receiving our Services under applicable laws.

2.2 Account Creation
You may be required to create an account to access certain features of the Services. During registration, you agree to:

  • Provide accurate and up-to-date information.
  • Maintain and promptly update account details if they change.
  • Keep your login credentials secure and confidential.
  • Not share your account credentials with others.

2.3 Account Responsibility
You are solely responsible for all activities that occur under your account. If you suspect any unauthorized use or security breach, you must notify us immediately at support@mediatranscribe.com.

3. Description of Services

3.1 Transcription and AI Services
MediaTranscribe provides tools to transform multimedia content (audio, video, and more) into text outputs such as transcripts, subtitles, summaries, and AI-generated content (collectively "Transcriptions" or "Outputs").

3.2 Service Availability
We strive to keep the Services operational at all times; however, there may be occasions where downtime or disruptions occur due to maintenance, system failures, or unforeseeable circumstances. We do not guarantee uninterrupted access.

3.3 Feature Changes
We reserve the right to introduce new features, modify existing ones, or discontinue certain aspects of the Services at any time. We will make reasonable efforts to inform you of major changes, but we are not obligated to do so.

3.4 Service Limitations

  • We may impose limits on the size, duration, or number of files you can process.
  • Some features may be restricted based on your subscription level.
  • We reserve the right to refuse service to anyone for any reason at any time.

4. User Conduct

4.1 Prohibited Activities
You agree not to use the Services in a way that:

  • Violates any applicable laws or regulations.
  • Infringes or misappropriates the intellectual property rights of others.
  • Uploads, transmits, or distributes any content that is defamatory, obscene, abusive, or otherwise harmful.
  • Attempts to gain unauthorized access to other users' accounts or MediaTranscribe's internal systems.
  • Engages in any activity that could damage, disable, or overburden our infrastructure.
  • Uses automated systems or bots to access the Services without permission.
  • Attempts to reverse engineer, decompile, or otherwise attempt to obtain the source code of our Services.

4.2 Content Standards
When uploading files (audio, video, or other materials) for transcription or AI processing:

  • You must own the rights to the content or have obtained consent from the rightful owner.
  • The content should not contain illegal or harmful material, including hate speech, extremist content, or child exploitation material.
  • You remain fully responsible for the content you provide and any repercussions from hosting, sharing, or publishing that content.
  • You must ensure your content complies with all applicable laws and regulations.

5. Intellectual Property

5.1 Ownership of Services
All intellectual property rights in and to the Services, including but not limited to trademarks, service marks, logos, designs, text, graphics, software, and underlying technology, are owned or licensed by MediaTranscribe. Except as expressly stated in these Terms, no license is granted to you.

5.2 User-Generated Content
By uploading content to our Services, you retain any intellectual property rights you hold in that content. However, you grant MediaTranscribe a non-exclusive, worldwide, royalty-free, transferable license to store, process, and display the content as necessary to provide the Services.

5.3 Feedback and Suggestions
If you provide any suggestions, ideas, or feedback to MediaTranscribe, you grant us the right to use and incorporate these into the Services without restriction or compensation to you.

5.4 AI-Generated Content

  • You acknowledge that AI-generated content may not be unique and similar outputs may be generated for other users.
  • We do not claim ownership of AI-generated content, but we reserve the right to use it for improving our services.
  • You are responsible for ensuring that your use of AI-generated content complies with applicable laws.

6. Payment and Subscription Plans

6.1 Fees and Billing
Certain features of MediaTranscribe may require payment. When you subscribe to a paid plan or purchase credits:

  • You agree to pay all applicable fees, taxes, and any additional charges.
  • Prices are subject to change, but we will endeavor to provide notice before any adjustments.
  • All payments are processed through secure third-party payment processors.

6.2 Free Trials
MediaTranscribe may offer free trial periods. After the trial ends, standard charges may apply unless you cancel before the trial period expires. Terms for the free trial are provided at the time of sign-up.

6.3 Refund Policy
All fees are non-refundable unless otherwise required by applicable law or stated in a specific guarantee or offer. If you experience service disruptions, contact our support team to discuss potential remedies.

6.4 Subscription Management

  • You can manage your subscription through your account settings.
  • Cancellation of a subscription will take effect at the end of the current billing period.
  • We may offer different subscription tiers with varying features and limitations.

7. Confidentiality and Privacy

7.1 Confidentiality
We will treat your uploaded files and generated transcripts as confidential unless:

  • You make them publicly available.
  • Disclosure is required by law or to protect our legal rights.
  • The content is necessary for providing our services.

7.2 Privacy Policy
Our collection and use of your personal data are governed by our Privacy Policy. By agreeing to these Terms, you also consent to the practices described in our Privacy Policy.

7.3 Data Security
We implement industry-standard security measures to protect your data, but we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

8. Termination

8.1 Termination by You
You may terminate your account at any time by discontinuing use of the Services or by contacting our support team at support@mediatranscribe.com.

8.2 Termination by MediaTranscribe
We may suspend or terminate your account if we believe you have violated these Terms or engaged in any activity that may cause harm to MediaTranscribe or its users. We will attempt to provide notice, but we are not obligated to do so.

8.3 Effects of Termination
Upon termination, all licenses granted to you hereunder shall cease, and you must discontinue all use of the Services. We may retain your data as required by law or for legitimate business purposes in accordance with our Privacy Policy.

8.4 Survival
Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property rights, confidentiality, and limitations of liability.

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

  • As Is and As Available: The Services are provided "as is" and "as available" without warranties of any kind, express or implied.
  • No Guarantees: We do not guarantee the accuracy, completeness, or reliability of any Transcriptions or Outputs.
  • Third-Party Services: We may incorporate or provide links to third-party services; we assume no responsibility for their content or practices.
  • AI Limitations: AI-generated content may contain errors or inaccuracies and should not be relied upon without verification.

9.2 Limitation of Liability

  • To the fullest extent permitted by law, MediaTranscribe shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising out of or in connection with the use or inability to use the Services.
  • In jurisdictions that do not allow certain limitations of liability, liability will be limited to the maximum extent permissible by law.
  • Our total liability to you for any claims shall not exceed the amount you paid us in the last 12 months.

10. Indemnification

You agree to indemnify, defend, and hold harmless MediaTranscribe, its affiliates, directors, officers, employees, and agents from any claim, demand, liability, or expense (including reasonable attorneys' fees) arising out of or related to:

  • Your breach of these Terms.
  • Your misuse of the Services or infringement of any intellectual property rights.
  • Any content or data you upload, store, or share through the Services.
  • Your violation of any applicable laws or regulations.

11. Governing Law and Dispute Resolution

11.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction where MediaTranscribe is established, without regard to conflict-of-law principles.

11.2 Arbitration Agreement
Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration under the rules of the American Arbitration Association (or a similar entity in your jurisdiction). You waive the right to a trial by jury or to participate in a class action.

11.3 Exception—Injunctive Relief
Notwithstanding the arbitration provision, either party may seek injunctive relief for any alleged violation of intellectual property or confidentiality obligations.

11.4 Class Action Waiver
You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually.

12. Miscellaneous

12.1 Entire Agreement
These Terms, together with any additional agreements or policies referenced herein, constitute the entire agreement between you and MediaTranscribe, superseding prior written or oral agreements.

12.2 Severability
If any provision of these Terms is deemed invalid or unenforceable, the remainder of the Terms shall continue in full force and effect.

12.3 No Waiver
Failure by MediaTranscribe to enforce any right or provision in these Terms does not constitute a waiver of such right or provision.

12.4 Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign these Terms in the event of a merger, acquisition, or internal reorganization.

12.5 Force Majeure
MediaTranscribe shall not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including natural disasters, strikes, lockouts, or government orders.

12.6 Notices
We may provide notices to you via email, through our website, or by other means. You are responsible for ensuring your contact information is current.

13. Contact Us

If you have any questions, concerns, or feedback related to these Terms, please contact us at: