MediaTranscribe Privacy Policy
1. Introduction
- Who We Are: MediaTranscribe (“we,” “us,” or “our”) offers a platform and services for converting audio, video, and other multimedia files into text-based outputs (e.g., transcripts, captions) and AI-generated images.
- Purpose of This Policy: This Privacy Policy describes how we collect, store, use, disclose, and protect your personal data when you use our websites, mobile applications, APIs, or any related services (collectively, the “Services”).
- Scope and Consent: By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any term in this Policy, you should cease using our Services.
2. Information We Collect
We collect various types of personal data and usage information in order to provide our Services effectively, enhance user experience, and comply with legal obligations. Below is a detailed breakdown:
2.1. Account and Contact Information
- Data Collected: Name, email address, username, password, phone number (optional), and other profile details you choose to provide.
- How We Collect It: When you sign up for an account, register for newsletters, or request information from us.
- Why We Collect It:
- To identify you and provide access to your account.
- To communicate important updates, such as changes in our terms or features.
- To personalize and improve your experience.
2.2. Uploaded Content
- Data Collected: Audio files, video files, images, text documents, and any associated metadata (e.g., file size, format, timestamps).
- How We Collect It: When you upload or share multimedia content on our platform for transcription, image generation, or other Services.
- Why We Collect It:
- To process and transform content using our AI-based tools (e.g., generating transcripts, captions, summaries, AI images).
- To store and enable editing or retrieval of processed files.
2.3. Payment and Billing Details
- Data Collected: Credit or debit card information, billing address, transaction history, and related payment details (handled by secure third-party processors).
- How We Collect It: When you purchase a subscription, credits, or other paid Services.
- Why We Collect It:
- To process financial transactions accurately.
- To keep records for billing, invoicing, and tax compliance.
2.4. Usage and Technical Data
- Data Collected: IP addresses, browser type, device information, operating system, pages visited, referral/exit pages, date/time stamps, and cookie identifiers.
- How We Collect It: Through automatic tracking technologies, such as cookies, web beacons, and server logs, when you interact with our Services.
- Why We Collect It:
- To analyze how users navigate and engage with our platform.
- To diagnose technical issues, maintain security, and improve site performance.
- To personalize content and streamline user experience.
2.5. Communications
- Data Collected: Messages, emails, support tickets, feedback forms, or survey responses you send to us.
- How We Collect It: When you reach out for customer support, respond to surveys, or communicate with us via email or chat.
- Why We Collect It:
- To provide customer support and address any inquiries or concerns.
- To learn about user satisfaction and continuously improve our offerings.
3. How We Use Your Information
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Service Provision:
- We use your data to transcribe, generate images, or produce other outputs you request through our Services.
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Account Management & Authentication:
- We maintain user profiles, manage login credentials, and verify identities to secure user accounts and prevent unauthorized access.
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Customer Support & Troubleshooting:
- We reference your user data and communications when helping you resolve issues or questions you may have about our Services.
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Service Improvements & Research:
- We analyze aggregated or anonymized data to optimize our AI models, enhance features, and develop new functionalities.
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Security & Fraud Prevention:
- We use technical and behavioral data to detect and prevent fraud, security breaches, or any potentially harmful activity.
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Marketing & Promotional Activities (With Consent):
- With your permission, we may send emails about new features, promotional offers, or newsletters. You can opt out at any time.
4. Cookies and Similar Technologies
- Definition: Cookies are small files stored in your web browser that allow websites to recognize you and remember your preferences.
- Types of Cookies We Use:
- Necessary Cookies: Essential for site functionality (e.g., session management, login security).
- Analytics Cookies: Collect usage data and help us understand how users engage with our platform (e.g., Google Analytics).
- Advertising Cookies (If Applicable): May track browsing habits to display relevant ads.
- Control & Opt-Out: You can manage or disable cookies in your browser settings. However, certain site features may not function correctly without cookies.
5. Data Sharing and Disclosure
5.1. Third-Party Service Providers
- Examples: Cloud hosting, payment processing, analytics services, email marketing tools.
- Purpose of Sharing: We only share the minimum necessary data for providers to perform specific tasks on our behalf under strict confidentiality agreements.
5.2. Business Transactions
- Mergers or Acquisitions: If MediaTranscribe is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that deal, subject to the same privacy protections.
5.3. Legal and Regulatory Requirements
- Compliance: We may disclose personal data if required by law or subpoena, or if we believe in good faith that disclosure is necessary to protect our rights or fulfill legal obligations.
5.4. Your Consent
- Opt-In: Apart from the scenarios stated above, we won’t disclose or sell your personal data without your explicit consent, unless required to do so by law.
6. International Data Transfers
- Global Operations: Our servers, team members, and service providers may be located in various countries, which could result in cross-border data transfers.
- Safeguards: Where required, we rely on contractual clauses, data processing agreements, or other legal mechanisms to ensure the protection of your data when transferred internationally.
7. Data Retention and Security
7.1. Retention Period
- Duration of Storage: We retain personal information for as long as your account is active or as needed to provide the Services. In some cases, we may retain data for longer periods if necessary to comply with legal obligations, resolve disputes, or enforce agreements.
7.2. Security Measures
- Technical Protections: We use encryption (both in transit and at rest where applicable), secure access controls, and regular security audits to protect data.
- Organizational Protections: Access to personal data is restricted to authorized personnel with a legitimate business need.
- No Absolute Guarantee: Although we work diligently to safeguard your data, no method of transmission or storage is 100% secure. You use our Services at your own risk in this regard.
8. Your Rights and Choices
8.1. Access, Update, and Correction
- What You Can Do: Review and edit your account details at any time by logging into your profile settings.
- How to Do It: If you need further assistance, you can contact our support team.
8.2. Data Portability
- Right to Export Data: Where applicable under local laws (e.g., GDPR), you may request a copy of your data in a structured, machine-readable format.
8.3. Deletion Requests
- Account Closure: You can request the deletion of your account or content. We will remove your data unless we must retain it for legal or legitimate business reasons.
8.4. Opt-Out of Communications
- Marketing Emails: Unsubscribe links are included in all promotional emails. Alternatively, you can update your preferences in your account settings.
9. Children’s Privacy
- Age Restrictions: Our Services are not intended for children under the age of 13 (or applicable age of consent in your jurisdiction).
- Parental Consent: We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it promptly.
10. Additional Provisions for Specific Regions
(This section is optional, depending on your global user base. Modify or remove as needed.)
10.1. Users in the European Economic Area (EEA)
- Legal Basis for Processing: We rely on contractual necessity, consent, or legitimate interests to process your personal data in compliance with the General Data Protection Regulation (GDPR).
10.2. California Residents (CCPA)
- California Consumer Privacy Act (CCPA): If you are a California resident, you may have additional rights regarding your personal data, including the right to access, delete, or opt out of the sale of personal information.
11. Changes to This Policy
- Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
- Notification: We will notify you by email or via a prominent notice on our website prior to any material changes becoming effective.
- Effective Date: The “Last Updated” date indicates when the latest modifications were made.
12. Contact Us
If you have questions, concerns, or suggestions regarding this Privacy Policy or any other aspect of our data handling practices, please feel free to contact us: